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Careers

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Careers 2021-05-05T14:31:21-04:00

O’Brien Career Opportunities

Join Our Dedicated Team of Professionals

Career Opportunities

O’Brien Lifting Solutions Inc. thrives on a highly skilled workforce. We are passionate about providing our customers with the highest quality product with great customer service.

We are proudly Canadian and have been selling our crane and door products in North American for over 55 years.

If you are looking for a challenging, rewarding career in a family-oriented culture, where character, empathy and integrity are integral values, please apply to any of our open positions by sending your cover letter and resume to hr@obrienls.ca.

Career Opportunities

O’Brien’s is looking to expand into new markets and with a focus on business development, we are looking to attract some new members to the O’Brien family:  (see detailed position descriptions below)

Burlington Division

• Marketing Coordinator

• Crane Service Technician

• Customer Service and Sales Representative

• Door and Dock Service Technician

• Shop Technician

• Welder / Fitter Lead Hand

Quebec Division

• Crane Service Technician

• Customer Service Coordinator

London Division

• Crane Service Technician

Current Openings

Marketing Service Coordinator (Burlington Division)

The Marketing Coordinator is responsible for designing, creating and delivering marketing programs to support expansion and growth of O’Brien products and services.   

Duties and responsibilities:

  • Plan and execute a complete marketing plan that aligns with the corporate strategic vision and drives demand for O’Brien products and services, in collaboration with the VP of Sales & Business Development.
  • Develop, launch, analyze and optimize, digital marketing and campaign performance on a daily basis, including reporting and budgeting for future growth initiatives (SEM & SEO)
  • Conduct market research analysis to support decision making and corporate strategy
  • Coordinate social media marketing communication on all of O’Brien’s relevant social platforms, including Linked In, Twitter, Facebook, Instagram, Google+ and Google My Business.
  • Administration and maintenance of company website content via WordPress.
  • Manage the production of collateral marketing materials with promotional vendors, including all corporate literature, pricing folders and product presentations, and material delivery.
  • Manage and qualify leads from outbound and inbound marketing activities.
  • Track dealer product material to ensure appropriate delivery. Coordinate with dealers and manufacturers representatives to grow rapport and identify new opportunities.
  • Plan and execute annual Tradeshows, including O’Brien’s own tradeshow initiatives and dealer partner tradeshow collaboration opportunities. Collect Leads from tradeshows and promptly follow up to gain qualified sales inquiries.
  • Maintain a funnel of qualified prospects via warm inbound lead opportunities on LeadForensics platform and cross-departmental opportunities in existing customers via phone and e-mail.
  • Occasionally reach out to new prospect opportunities in target markets of growth.
  • Perform other duties as necessary.

Requirements:

  • Experience with Customer Relationship Software a significant asset
  • Intermediate to Advanced skills in MicroSoft Excel a significant asset
  • Experience with Web Design a significant asset
  • Experience working with MicroSoft Navision a significant asset

Crane Service Technician – (Burlington, Quebec and London Division)

Our Crane Service Technicians visits customer sites and perform a variety of duties including maintenance inspections, electrical and mechanical troubleshooting on overhead crane and hoists.

Duties and Responsibilities:

  • Inspect equipment to detect faults and malfunctions
  • Determine extent of repair required
  • Respond to after hour service calls/ on call
  • Ensure O’Brien’s and customers safety policies and procedures are followed
  • Resolve emergency breakdown situations
  • Provide excellent customer service
  • Adjust equipment and repair or replace defective parts
  • Test repaired equipment for proper performance
  • Clean, lubricate and perform other maintenance work
  • Complete inspection reports and daily timesheets electronically
  • Other duties as required

Skills and Specifications:

  • Must be able to work well independently
  • Team player
  • Problem solving skills
  • Good communication skills
  • Fast paced environment – must be able to work well under pressure

Education and Qualifications:

  • Electrician License or equivalent certificate
  • 2+ year’s experience in servicing Overhead Cranes
  • Must possess a valid driver’s license

Customer Service and Sales Representative (Burlington Division)

The Customer Service and Sales Representative is responsible for selling crane and door service and maintenance through visiting customer sites and conducting call outs while continuously looking to maximize sales. The position is responsible for the territory of the Golden Horseshoe.   The representative will reach business targets through excellent telephone sales and communications skills.   This individual will also develop his or her revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers.  He/She will follow up with customers on new equipment sales for both the crane side and door side to land new service contracts.

Duties and Responsibilities

  • Record call reports on a weekly basis
  • Generate new service leads from new crane and door sales.
  • Visit customer sites to quote service for cranes and doors.
  • Conduct cold call outs and provide follow up calls
  • Sell service from potential leads
  • Supply customers with all the available literature and knowledge on different products that may work for their intended application
  • Talk to customers on regular basis to ensure customer satisfaction
  • Input in marketing initiatives for the company’s crane service and door service departments.
  • Timely follow up on all door and crane projects that are complete, which will be logged, customer survey will be suggested and Google review as well.

 Requirements:

  •  Post-secondary Diploma in Business or Administration or equivalent is an asset
  • Minimum 2 years’ sales experience
  • Working in an industrial service environment is an asset
  • Must be proficient in Microsoft Office applications
  • Must be able to work well independently or effectively with a team
  • Excellent communication and negotiation skills
  • Able to consistently represent the company in a professional manner
  • Sound analytical thinking, planning, prioritization, and execution skills
  • Ability to respond appropriately in pressure situations with a calm and steady demeanor
  • Proven track record in Manufacturing Sales or Industrial Sales of Cranes
  • Strong customer service focus

 Door and Dock Service Technician (Burlington Division)

Duties and responsibilities:

  • Travel by vehicle to job site on a daily basis and utilize expertise to determine the extent of repairs required.
  • Inspect and complete repairs of door or dock equipment as per work order.
  • Able to work after regular business hours in order to respond to service calls.
  • Remain current in door and dock industry products and services.
  • Accurately complete daily timesheets and inspection reports electronically.
  • Ensure O’Brien’s and customers safety policies and procedures are followed at all times.
  • Resolve emergency breakdown situations in a prompt and professional manner.
  • Provide excellent customer service at all times.
  • Desire to further develop mechanical skills and learn new techniques in order to work in a more efficient manner.
  • Communicate with Manager if problem occurs with the scope of work changes.
  • Help maintain and upkeep inventory on company truck and have knowledge and understanding parts.
  • Must be able to work in fast pace environments without sacrificing safety and quality.
  • Adjust equipment and repair or replace defective parts.
  • Test repaired equipment for proper performance.
  • Clean, lubricate and perform other maintenance work.
  • Other duties as required.

 Skills and Specifications:

  • Must be able to work well independently
  • Team player
  • Problem solving skills
  • Good communication skills
  • Fast paced environment – must be able to work well under pressure

Education and Qualifications:

  • Minimum 2 years’ experience working with overhead door and dock equipment is an asset.
  • A valid CWB welding certificate is an asset
  • Must possess a valid driver’s license, with a clean driving record

Shop Technician (Burlington Division)

Duties and Responsibilities: 

  • Inspect equipment to defect faults and malfunctions of equipment
  • Determine extent of repair required
  • Adjust equipment and repair or replace defective parts
  • Test repaired equipment for proper performance
  • Work well with others as well as work independently
  • Problem solving on a daily basis
  • Fit and assemble or disassemble parts using hand tools

Requirements:

  • Millwright or Electrician License or certificate required
  • Minimum 7 years industry experience or working in a manufacturing setting
  • Ability to operate material handling equipment
  • Strong work ethic and positive team attitude; willingness to learn
  • Must be able to work well independently and be a self-starter
  • Must be able to work well under pressure; in a faced paced environment

Welder / Fitter Lead Hand (Burlington Division)

Duties and responsibilities:

  • Provide leadership and delegate tasks to the plant employees.
  • Meet and communicate with Shop Foreman daily for updates and planning.
  • Fit and weld large industrial lifting equipment
  • Operate manual or semi-automatic welding equipment
  • Read and interpret blueprints and engineering drawings
  • Machine, mill and drill product as required
  • Assist in mechanical assembly of related technologies
  • Ensure O’Brien’s safety policies and procedures are always followed
  • Complete daily time entry
  • Works independently as well as in a team environment
  • Able to be a team player
  • Utilizes problem solving skills
  • Communicates with different internal departments
  • Working in fast paced environment
  • Work well under pressure
  • Monitor parts usage and report on any material issues
  • Maintain a working knowledge of changes in technology, compliance and repair technology
  • Other duties as required

Requirements:

  •  Proven experience as a Welder Fitter
  • Demonstrated ability to operate material handling equipment
  • Attention to detail in all areas of work
  • Positive team attitude. Willingness to learn
  • Must be able to work well independently as well as a member of a team
  • Fast paced environment – must be able to work well under pressure
  • Able to read blueprints and engineering drawings

Working Conditions:

  •  Working in a Plant Manufacturing environment 

Office Administrator (Quebec Division)

Duties and responsibilities: 

  • Answer all incoming phone calls
  • Open mail, sort and distribute as required.
  • Account Receivable collections
  • Order office supplies as required from time to time
  • Enter payroll
  • Prepare employee expense reports
  • Entering Purchase Orders
  • Receive goods from receiving documents
  • Any filing as required
  • Assist with quote preparation
  • Assist with preparing orders for invoicing
  • Weekly review of outstanding orders
  • Match A/P invoice with receiving document and purchase orders
  • Shipping and Receiving parts orders.

Requirements:

  • Minimum of 2 years’ experience in office administration related function
  • Proficient in Microsoft Office programs
  • Experience with Microsoft Dynamics NAV
  • Good organizational, time management and prioritization skills
  • Ability to work effectively to solve problems, both independently and as a team participant
  • Attention to detail and accuracy in all areas of work
  • Highly responsive individual with superior communication skills
  • Ability to multi-task, work well under pressure and meet set deadlines.

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